Thank you for shopping at jenniferviajes.store. This Refund & Return Policy explains how JENNIFER VIAJES SL Inc. (“Jennifer Viajes”, “we”, “us”, or “our”) handles returns and refunds.
1. Return Window
Unless otherwise indicated on the product page or at checkout:
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You may request a return within 30 calendar days from the date your order is marked as delivered.
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Requests submitted after 30 days may be declined.
2. Conditions for Returns
To qualify for a return and refund:
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Items must be unused, unwashed, and in their original, resellable condition.
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All original packaging, labels, tags, and accessories (if any) must be included.
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You must provide proof of purchase (order confirmation or order number).
If returned items are significantly used, damaged (for reasons not attributable to us or the carrier), or missing components, we may refuse the return or issue only a partial refund.
3. Contact Us Before Returning
We may use more than one warehouse and logistics partner, so return addresses are not fixed.
Before sending anything back:
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Contact our customer support at info@jenniferviajes.store or +1 (318) 935-9969 within the 30-day window.
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Provide your name, order number, the item(s) you wish to return, and the reason for return.
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If your return is approved, we will confirm eligibility and provide:
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The correct return address, and
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Any reference code or label that must be included with the DHL shipment.
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Items sent to an address not provided by us, or shipped without prior approval, may not be accepted and will not be refunded.
4. Return Shipping Costs
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If the return results from our error (for example, an incorrect item shipped or a verified manufacturing defect), we may provide a prepaid return label or reimburse reasonable return shipping costs after reviewing evidence (such as photos or videos).
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If the return is due to reasons not attributable to us (such as change of mind, wrong style or size ordered, or preference issues), you are responsible for the cost of returning the items.
Original outbound shipping charges are generally non-refundable, except where the return is caused by our error or required by applicable law.
5. Damaged or Defective Items
If your order arrives damaged or appears defective:
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Contact us within 7 calendar days of delivery.
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Provide your order number along with clear photos or videos showing the issue and the condition of the packaging.
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After assessment, we will propose an appropriate solution, which may include:
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Replacement of the item (subject to availability);
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Partial refund; or
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Full refund.
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Please keep the product and all packaging materials until the matter is resolved.
6. Refund Process
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After we receive and inspect your returned items, we will notify you whether your refund request has been approved.
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Approved refunds will be issued to your original method of payment only.
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The time required for the refunded amount to appear in your account may vary, but it typically takes 7–14 business days after we process the refund, depending on your bank or payment provider.
7. Exchanges
We do not offer automatic exchanges. If you wish to receive a different item, size, or style:
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Follow the return process above for the original purchase (if eligible).
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Place a new order on the Website for the replacement item.
8. Final Sale Items
Certain items may be marked “final sale”, “non-returnable”, or similar at the time of purchase. Except where such items arrive damaged or defective, they are not eligible for return or refund.
9. Contact Information
For questions about this Refund & Return Policy or to initiate a return, please contact:
JENNIFER VIAJES SL Inc. – Returns Support
Email: info@jenniferviajes.store
Phone: +1 (318) 935-9969
Address: 518 Harrison Ave PMB 2018, Leadville, CO 80461, United States