This Shipping Policy describes how orders placed on jenniferviajes.store are processed and delivered by JENNIFER VIAJES SL Inc..
1. Shipping Areas
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We ship to the destinations displayed as available at checkout.
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If your shipping address is outside our current delivery coverage, you may not be able to place an order, or we may contact you to cancel and refund your order.
2. Carriers
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Our primary carrier is DHL, and we may use DHL’s own network or local partner carriers.
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In some cases, we may rely on other reputable carriers with comparable service levels where needed to complete delivery.
3. Order Processing Time
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After payment is confirmed, orders are typically processed within 1–3 business days.
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“Business days” means Monday through Friday, excluding public holidays.
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During peak seasons, promotions, or unforeseen events, processing times may be longer.
4. Estimated Delivery Time
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Estimated delivery times are shown at checkout and in your shipping confirmation email. These estimates are for your reference only and are not guaranteed.
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Actual delivery times may be affected by:
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Carrier capacity and routing;
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Weather and natural events;
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Public holidays and peak shipping periods;
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Customs or local inspection for any cross-border shipment;
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Other circumstances beyond our reasonable control.
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We are not responsible for delays caused by carriers or events outside our control.
5. Shipping Costs
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Shipping charges are calculated at checkout based on destination, weight, parcel size, and chosen service level.
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Any applicable taxes or fees will be shown separately where required.
6. Tracking Your Order
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Once your order has shipped, you will receive a shipping confirmation email.
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Where available, the email will include a DHL tracking number or link so that you can monitor the progress of your shipment online.
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Tracking information may take some time to update after the carrier collects the package.
7. Address Accuracy
To help ensure successful delivery:
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Please provide a complete and accurate shipping address, including apartment, suite, or unit numbers, and a valid contact telephone number.
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We are not liable for delays, additional charges, or non-delivery resulting from incorrect or incomplete address information provided by you.
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If a parcel is returned to us due to an incorrect address or repeated failed delivery attempts, we may contact you to arrange redelivery; additional shipping fees may apply.
8. Risk of Loss and Damaged Shipments
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Risk of loss or damage to products passes to you when the order is handed over to the carrier, except where applicable law provides otherwise.
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If your parcel appears lost or significantly delayed, please contact both the carrier and our customer support so we can assist with an investigation.
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If your parcel arrives visibly damaged:
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Take clear photos of the outer packaging, inner packaging, and the products; and
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Contact us as soon as reasonably possible with your order number and the photos.
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We will work with you and the carrier to determine an appropriate solution, which may include replacement or refund in accordance with our Refund & Return Policy.
9. Changes to This Shipping Policy
We may update this Shipping Policy from time to time. The latest version will always be posted on the Website with an updated “Last updated” date. Your continued use of the Website after changes become effective constitutes your acceptance of the revised Policy.
10. Contact Information
If you have questions about shipping or delivery, please contact:
JENNIFER VIAJES SL Inc. – Shipping Support
Email: info@jenniferviajes.store
Phone: +1 (318) 935-9969
Address: 518 Harrison Ave PMB 2018, Leadville, CO 80461, United States